CertPath IT Contact support

Technical Support

Help with CertPath IT

Find answers for study sessions, offline content, purchases, reminders and local learning data. CertPath IT supports AWS Certified Cloud Practitioner CLF-C02 and CompTIA Tech+ FC0-U71 preparation.

Email support

Start with these checks

Most temporary problems can be resolved without removing the app or deleting learning progress.

  1. Close and reopen

    Close CertPath IT, reopen it and return to the affected screen. An unfinished practice or mock session can normally be resumed.

  2. Check the connection

    Study content works offline. An internet connection is required for App Store product loading, purchasing and restoring purchases.

  3. Update the app

    Install the latest CertPath IT version from the App Store and make sure your device is running a supported system version.

Frequently asked questions

How do I restore an exam pack purchase?

Open CertPath IT, go to Settings, select Restore purchases and remain connected to the internet while the App Store checks your Apple Account. Use the same Apple Account that made the original purchase. One-time purchases are restored through Apple and do not require a CertPath IT account.

Why is the complete question bank still locked?

First confirm that the correct exam pack or Foundation Bundle was purchased. Then use Settings > Restore purchases. If the App Store confirms the purchase but access remains locked, email support with the product name, app version and the transaction date. Never send your Apple Account password or full payment details.

Can I use CertPath IT offline?

Yes. Installed lessons, practice questions, explanations, mock exams and local progress work without an internet connection. StoreKit purchases and purchase restoration require access to the App Store.

Where is my progress stored?

Core learning data is stored locally on your device. This includes answers, bookmarks, exam dates, practice history and mock results. CertPath IT does not require an account. Deleting the app can remove local data unless it is preserved by an Apple device backup.

How do I delete my learning data?

Open Settings > Delete learning data and confirm the deletion. This removes local plans, answers, bookmarks and mock history. It does not revoke App Store purchases, which can be restored separately.

Why did I not receive a study reminder?

Open iOS or iPadOS Settings, select Notifications, select CertPath IT and confirm that notifications are allowed. Also check Focus modes, notification summaries and the reminder time configured inside CertPath IT.

How do I report a question or explanation?

Use the question actions inside the app and choose Report a problem, or email support. Include the exam code, question ID when available, the wording that needs review and an authoritative public source link if relevant. Do not send or request real exam questions.

Are these official certification questions?

No. Questions and explanations are original study content based on published certification objectives. CertPath IT is not affiliated with, endorsed by or sponsored by Amazon Web Services, Inc. or CompTIA, Inc. Practice results are not official scores and do not guarantee a passing result.

How are refunds handled?

Purchases are processed by Apple. Refund eligibility and decisions are handled under Apple's policies. Use Apple's purchase support services for a refund request, and contact us if you need technical details about the affected CertPath IT purchase.

Send a useful support request

Providing the following details helps identify the problem without requesting access to your device or Apple Account.

Please include

App version, iOS or iPadOS version, device model, selected exam pack, affected screen, what you expected, what happened and steps that reproduce the issue.

Do not include passwords, complete payment card details, authentication codes, real certification exam content or other sensitive personal information.